/
/
Power Outage Incident CSL-TC Data Center Cabinet BE04

Power Outage Incident CSL-TC Data Center Cabinet BE04

October 7, 7:20 pm - 
October 7, 8:27 pm

Affected Area

Cabinet BE04 at The Cloud Datacenter (CSL-TC) is affecting some users of Cloud Server, Dedicated Server, Co-Location, and Hosting services (WPNG4, QUALITY1, QUALITY2).

Incident Type

Power Outage

Root Cause

On October 7, 2024, a service outage occurred due to a power failure caused by a fire in the Power Distribution Unit (PDU) of cabinet BE04 at the Datacenter (CSL-TC). The incident disrupted multiple services.

Resolution

The Datacenter (CSL-TC) replaced the damaged PDU.

Prevention

  • Relocated high-power-consuming servers to other cabinets to balance the power load and reduce the risk of overloading the PDU in cabinet BE04.
  • Implemented a weekly procedure to recheck the power usage.