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Cloud Server Network Interface Card (NIC) Failure

Cloud Server Network Interface Card (NIC) Failure

September 2, 2026 3:15 am - 
September 2, 2026 9:10 am

Affected Area

Cloud Server

Incident Type

Device Failure/Malfunction

Root Cause

A Network Interface Card (NIC) failure occurred on one of the physical servers within the Cloud Server infrastructure, resulting in a loss of network connectivity for the Cloud Server instances running on that server.

Resolution

The affected Cloud Server instances were migrated to an alternate server. Service was fully restored at 09:10.

Prevention

The faulty Network Interface Card (NIC) was replaced on September 2, 2026, and the server has been returned to normal operation.