Upstream Provider Network Disruption Dual Path Failure Impacting IIG & NIX

On October 14, 2024, internet services via IIG and NIX experienced an outage caused by the upstream provider issue. Upon investigation, the upstream provider reported a double fault affecting both primary and backup network paths:

• Main Path: The upstream provider conducted planned maintenance under CR00025689 between JASMINE and THECLOUD from 00:06 to 00:06 (UTC+7) on October 14, 2024, rendering the main path unavailable.
• Protection Path: During the maintenance, a high-loss issue occurred on the protection path between JASMINE and THECLOUD from 00:06 to 00:20 (UTC+7), resulting in a simultaneous failure of both paths.